Last updated: 18/04/2025

RESET ROOM LTD ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and store your information when you submit a quote request or use our website.

1. Who We Are

RESET ROOM LTD
Company number: 08677580
Registered office: Hunter House, 150 Hutton Road, Shenfield, Essex, CM15 8NL
Trading address: Inside No Regrets, 26 Stokes Croft, St Paul's, Bristol BS1 3QD
Email: info@tattoo-removal.resetroom.com

2. What Information We Collect

When you submit our quote form, we may collect:

  • Your First Name and Surname

  • Your Email Address

  • Your Phone Number (optional)

  • Your Message

  • Your Preferred Contact Method

  • Photo(s) of your tattoo(s) (optional and temporary)

We also use analytics tools like Google Analytics and Microsoft Clarity that may collect anonymised technical data such as browser type, time spent on site, and click interactions.

3. How We Use Your Information

We use your data to:

  • Provide you with an accurate quote

  • Contact you via your preferred contact method

  • Improve our services and website experience

  • Send you follow-up promotions or offers (only if you give explicit consent)

4. Lawful Basis for Processing

We rely on the following legal bases:

  • Consent: For sending promotional emails and storing your contact details for marketing.

  • Contract: To provide a quote or respond to your request.

  • Legitimate Interest: For anonymised analytics and performance tracking.

5. Photo Uploads

Photos of tattoos are:

  • Only used to provide an accurate quote

  • Not stored on our servers or devices

  • Deleted immediately after being emailed to our internal quoting system

6. Who Sees Your Information

Your information will only be shared with:

  • Wayne, our treatment expert, to create your personalised quote

  • Our marketing consultant, who may be BCC’d for performance tracking only (they will not contact you directly)

  • MailerLite, our email platform, if you consent to marketing follow-ups

We do not sell or rent your data to anyone.

7. Where We Store Your Data

  • Form data is stored securely in our WordPress website database (hosted in the UK or EU).

  • Quote images are not stored, only viewed via email and deleted after use.

  • Email addresses and names may be securely transferred to MailerLite (based in the EU/EEA or compliant under UK GDPR).

8. Data Retention

  • Quote-related data is retained for up to 12 months, unless you request deletion.

  • If you subscribe to marketing, your data is retained until you unsubscribe or request removal.

9. Cookies & Analytics

We use:

  • Google Analytics and Tag Manager to track website traffic

  • Microsoft Clarity to understand how visitors use our site

Currently, no cookie banner is active, but we may introduce one to comply with future changes.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold on you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing or request restriction

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at info@tattoo-removal.resetroom.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. You’ll always find the latest version on our website.